It Takes a Veterinary Health Care Team

Posted by Emma Rose Gallimore on 8/7/19 11:00 AM

As a veterinary practice owner, manager, or executive, you want to provide the best care possible for your clients and patients. But you can’t do it alone. Providing quality care in the modern veterinary health care market requires a whole team of qualified staff. The American Veterinary Medical Association has been promoting the concept of a veterinary health care team for years, and with good reason. 

A collaborative team allows each member to do the work they’re trained and qualified for. When individuals focus on what they do best, other members of the team are free to do the same. Everyone works more efficiently and effectively. The result: your hospital can serve more patients without compromising quality of care. 

An effective veterinary health care team includes five distinct roles. Each is vital to the overall success of the hospital.

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Topics: Training, Veterinary, Credentialing

Training Workers in Customer Service

Posted by Emma Rose Gallimore on 7/31/19 11:00 AM

When you think customer service, you might think about such industries as retail, hospitality, and restaurants. In these industries, training workers in customer service is essential. At the same time, almost every industry could benefit from workers who have customer service training. 

An angry or dissatisfied customer can wreak havoc on your business’s reputation. The customers who make a fuss aren’t the only ones you have to worry about. You might also be losing customers who walk away quietly, or go out and complain to their friends about you. Either way, they’re hurting your business, and you may not even know it.

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Topics: Upskilling, soft skills, workforce development, Customer Service

What Manufacturing Employers Can Do Now to Fill Jobs

Posted by Emma Rose Gallimore on 7/24/19 11:00 AM

When the average person thinks about manufacturing, they picture huge multinational corporations with hundreds of employees. However, most manufacturing companies are small businesses with fewer than 20 employees. If you’re running one of those small manufacturing facilities, you know first-hand how difficult it can be to find qualified employees. 

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Topics: Upskilling, Manufacturing, workforce development

Is Your Practice Prepared to Meet Clients' Needs?

Posted by Dr. Jim Hurrell on 7/17/19 11:00 AM

Veterinary medicine is a booming industry. With an estimated 67% of US households claiming at least one pet in the American Pet Products Association (APPA) biennial survey, there’s no question that veterinary practices, both private and corporate, should be booming. However, with an influx of new pet owners, it’s difficult for practices, small and large, to keep up with appointments and quality patient care without credentialed veterinary technicians on board. 

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Topics: Upskilling, Vet Tech, Credentialing

How Will the Gig Economy Shape the Future of Libraries?

Posted by Ronald J. Stefanski on 7/16/19 3:01 PM

Growth of the Gig Economy

The gig economy, the free market system in which temporary positions are common, has grown exponentially in the past decade, from 10.1% in 2005 to 15.8% in 2015.1 The growth of this industry falls to the development of new technologies that enable transactions directly between providers and consumers and the increasing disinterest in acquiring traditional 9-5 jobs.1 More than ever before, people are filling temporary roles including working as handymen, cultivating content as freelance writers, and performing administrative work.

Despite the temporary nature of these roles, they often require new skill sets to be learned. Free educational services and skills development programs provided through libraries have become critical to job placement and advancement for many gig positions and demand continues to increase.

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Topics: Middle Skills Gap, Upskilling, Skills Gap, skills solution, Libraries, workforce development, working learners

Writing Job Postings to Attract the Right Talent

Posted by Emma Rose Gallimore on 7/10/19 11:00 AM

A well-developed job posting is the first step toward attracting the right talent to fill open positions. With a yawning skills gap, and a plummeting unemployment rate, quality job postings are more important than ever. If you’re still repurposing the same job postings you used a decade ago, you’re probably missing great candidates. 

Scan any of the major job listing sites and you’ll find a wide range of styles. Some stick to a traditional framework, while others try to infuse company culture into every line. Whichever style you choose, your goal is the same: to attract the best candidates for the job. To do so, you need more than a list of expectations. You need to help candidates see themselves in the position. 

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Topics: Skills Gap, skills solution, Staffing

How Can Your Business Be More Like IBM and Microsoft?

Posted by Emma Rose Gallimore on 7/3/19 11:00 AM

The time has come to rethink hiring. If your company is using the same processes and requirements it was using 10 years ago, you’re probably struggling to find qualified candidates. You’re not alone. Businesses of all sizes are finding jobs hard to fill. Tech giants like Microsoft, IBM, and Amazon are no exception. 

The difference is that these companies have woken up to the new reality. They know they can’t just keep doing the same old thing and expect success. That’s why they’ve been changing their hiring practices in the last few years. Maybe you should, too.

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Topics: Training, Skills Gap, workforce development

Skills Gap Deniers Suffer From A Narrow Definition of What the Skills Gap Is

Posted by Emma Rose Gallimore on 6/26/19 11:00 AM

By now most corporations recognize that the United States is facing a skills gap. Yet there are still some people who refuse to believe the skills gap exists. While it’s tempting to claim that these skills gap deniers have some political agenda that can only succeed if the skills gap is proven false, the reality is that most people who don’t believe in the skills gap are looking at the problem too narrowly. 

The disagreement is understandable. Read a dozen articles on the skills gap and you’ll come away with at least six definitions of what the skills gap is. Some don’t even bother to define it, assuming a clear, shared understanding that simply doesn’t exist. 

To avoid that stumbling block, here is a definition to work from: the term skills gap defines the mismatch between the skills employers want employees to have and what applicants are actually able to do.

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Topics: Skills Gap, skills solution, workforce development

The Evolving Role of Libraries in the Upskilling of Local Communities

Posted by Kayla Torgersen on 6/20/19 12:53 PM

While libraries have significantly evolved over the last decade to become more technologically advanced, they have also progressed considerably when it comes to providing educational services to their patrons. This is especially important in a time when 73% of American adults consider themselves lifelong learners.1 Nick Buron, Chief Librarian at a location that serves nearly 2.3 million patrons, takes it one step further and insists that lifelong learning is “no longer a luxury – it is a necessity.”

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Topics: Middle Skills Gap, Upskilling, Skills Gap, Libraries, lifelong learning

The True ROI of Company Sponsored Learning

Posted by Emma Rose Gallimore on 6/19/19 11:00 AM

High-profile business leaders know the value of employee training. PwC Chairman Tim Ryan told the Wall Street Journal, “In the next three years, upskilling will be a required employee benefit just like a 401(k) or health care.” The promise of training helps you attract great employees when included as part of your benefits package. But employees aren’t the only ones to benefit. Your business can realize a positive return on investment by offering learning and development opportunities for your employees.

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Topics: Training, Upskilling, workforce development

 

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