4 Characteristics of Every Great QSR Hourly Employee

Posted by Kevin Bauman on 6/30/16 4:06 PM

Your hourly employees are the face of your quick-serve restaurant— responsible for the day-to-day interactions between your customers and your business. These positions are often plagued with high turnover rates and unfortunately, sometimes the people filling them fail to deliver the quality of service your brand promises. Training and skills development are excellent tools, but they should be thought of as tactics to enhance already-existing characteristics, ones that can’t always be be taught. When hiring hourly employees for your restaurant, ensure they fit front-line job requirements by looking for these characteristics:

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Topics: Employers

4 Ways for Quick Service Restaurants to Improve Employee Confidence

Posted by Kate Mosteller on 6/29/16 2:00 PM

It probably comes as no surprise that confident employees tend to take more initiative at work and perform better at their jobs overall. Numerous experts confirm this; for example, Chron reports that employees who have confidence in their ability to get the job done are more engaged and motivated1 This is especially important in for QSRs, with an average industry turnover rate of 66% making it critical that managers improve employee engagement and, in turn, retention. Implement these simple tactics to improve confidence in your employees and reap the rewards of more productive and loyal workers.

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Topics: Employers

OACCS 2016: The Value of a Second Chance

Posted by David Micka on 6/28/16 2:00 PM

A partnership is built by different parties having different traits and coming together to achieve success. We’ve found that our partnership with Penn Foster is building upon that success. On June 3, 2016 I had the privilege to co-present with Penn Foster at the Ohio Association of Career Colleges and Schools (OACCS) 2016 Spring Workshop on how our partnership has helped our college reach into an untapped pool of potential students, and provide students a second chance to pursue post-secondary education. In Ohio, as in a growing number of other states, students must pass a state regulated exit exam as a final hurdle to obtain their high school diploma. Unfortunately in the Cleveland, OH area there are too many students who have failed that exam and essentially have no other option to pursue education. There is no reason for them to give up on their education any longer.

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Topics: Colleges & Career Schools, College Enrollment & Retention

5 Must-Have Elements for a Successful High School Reentry Program

Posted by Ray McNulty on 6/23/16 11:00 AM

Seven percent of American youth between the ages of 16 and 24 were not in school and had not earned a high school diploma or the equivalent as of 2013, according to the latest data available from the National Center for Education Statistics.1 To assist these young people, many school districts are offering high school reentry programs. Dr. Julia Wilkins, who specializes in helping youth with disabilities complete high school, studied the characteristics of a successful high school reentry program and summarized them in a report titled, “Reentry Programs for Out-of-School Youth With Disabilities.”2 Here are five elements your high school reentry program should have to maximize student success:

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Topics: High School Completion, Public & Private High Schools

3 Companies That Are Giving Back with Philanthropic Marketing

Posted by Dara Warn on 6/22/16 11:00 AM

Social responsibility continues to grow in importance for consumers. In a 2013 survey by Nielsen, 50 percent of customers said they would be willing to reward companies that give back to society by paying more for their goods and services.1 As consumers become increasingly interested in the social impact of the companies behind the products and services they buy, companies are feeling the pressure to become more socially responsible. Luckily, there are varied approaches companies can take when they make an effort to benefit society at large. Take note from these socially responsible companies positively impacting their communities and growing their brand reputation.

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Topics: Employee Retention, Employers

Best Blended Learning Practices: What Career Schools Need to Know

Posted by Kevin Bauman on 6/20/16 4:47 PM

In the spirit of “Aligning the Future,” the theme of APSCU’s (now CECU) 2016 Annual Conference on June 6th, Penn Foster joined the conversation by discussing the positive impact on non-traditional learners that  blended learning programs can produce for students. While introducing the findings from the Center for Promise’s latest report on blended learning, we shared some of the best practices organizations have utilized when implementing successful blended approaches on their campuses.

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Topics: Colleges & Career Schools, College Enrollment & Retention

5 Recruiting Trends Continuing to Grow in 2016

Posted by Dara Warn on 6/16/16 11:00 AM

Unemployment dropped dramatically over the past few years, holding steady at 5 percent through the first quarter of 2016. While this is good news for the economy as a whole, it makes the job more difficult for staffing professionals. In this bullish job market, recruiters find themselves battling significant obstacles when it comes to attracting and retaining highly qualified candidates.

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Topics: Employee Retention, Employers

Improve the Reach of Your Career Center by Hiring Bilingual Employees

Posted by Erik Hensley on 6/15/16 11:00 AM

Non-English speakers face a dilemma in leveraging the opportunities your workforce board provides; they may be some of the people most in need of your services, but the least likely to take advantage of them due to language barriers. Serve those who speak Spanish, French, Portuguese, Chinese or any other language spoken in your community by hiring bilingual employees. Let’s look at how hiring bilingual employees benefits your clients and your career center:

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Topics: Opportunity Youth, Youth Organizations

How We Can Make CTE More Efficient and Effective - Part III, Filling the Middle Skill Jobs of Today and Tomorrow

Posted by Frank Britt on 6/14/16 11:00 AM

For many Americans, “higher education” still means a four-year degree. However, with unemployment hovering around 5.5 percent and with many students graduating from four-year institutions unable to find jobs, our perception of the costs and benefits of education needs to change. Degrees that prepare students for middle-skilled careers are often ignored or rejected, but education leaders need to realize that, as valuable as four-year degrees may be, they are not practical for every student, especially given that these students are saddled with an average of $26,600 of debt overall,1 and $32,700 when graduating from for-profit colleges.2

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Topics: High School Completion, Middle Skills Gap, College Enrollment & Retention

How to Keep High School Students Motivated & Engaged Until the End of the Year

Posted by Ray McNulty on 6/9/16 11:00 AM

Keeping students motivated as the end of the school year approaches is notoriously challenging. There’s even a quasi-official term for it when it happens during their senior year: "senioritis." Seniors may experience end-of-the-year apathy more intensely than other students, but all grade levels face the same issue and pose the same challenge to educators.

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Topics: High School Completion, Public & Private High Schools

The Keys to Restaurant Employee Retention, Part 3: Engagement

Posted by Leanne Smith on 6/8/16 11:00 AM

In the final installment of my series on The Keys to Employee Retention , we will discuss the third component that comprises a good retention strategy: Engagement. Working in tandem with recognition and development, high engagement can help drive your employees’ motivation to perform above and beyond. In fact, a Gallup Organization analysis asserts that organizations with a high level of engagement report 22% higher productivity. 1
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Topics: Employee Retention, Employers

Excel Made Easy: Using Trailing Averages Charts to Quickly Understand Your Business

Posted by Dan Swimm and Taylor Halsted on 6/7/16 11:30 AM

So, you want to make sense of your data -- maybe it’s some daily lead data like we have right here – but the problem is, when you put it on a graph, it just looks like noise. Weekdays and weekends confuse the issue, and confuse our understanding of what’s really going on underneath the surface. Right?

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Topics: College Enrollment & Retention, Colleges & Career Schools

How to Improve Your Career Center’s Search Rankings

Posted by Kate Mosteller on 6/2/16 11:30 AM

Client reviews play an important role in promoting your workforce investment board’s career center online and improving your search ranking. Review signals contribute 8.4 percent to how Google ranks your site, according to a Moz analysis of local search engine ranking factors.1 Reviews also influence whether prospective clients will attend your events and make use of your services — 85 percent of consumers now read online reviews when considering local businesses, and 79 percent trust online reviews as much as personal recommendations, according to BrightLocal research.2 Even negative reviews are important, because they provide you with feedback you can use to improve your center. Here are five ways workforce centers can encourage their current clients to provide honest online reviews to boost Search Engine Optimization (SEO):

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Topics: Opportunity Youth, Youth Organizations

The Keys to Restaurant Employee Retention, Part 2: Development

Posted by Leanne Smith on 6/1/16 11:30 AM

Development of your in-store managers is a critical piece in the retention strategy. According to a report by the American Society for Training and Development (ASTD), companies that offer comprehensive training enjoy a 24% higher profit margin than those who spend less on training.1 By providing employees with the skills they need to succeed, their confidence and motivation will improve and ultimately result in a better customer experience.

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Topics: Employee Retention, Employers

 

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