Training Workers in Customer Service

Posted by Emma Rose Gallimore on 7/31/19 11:00 AM

When you think customer service, you might think about such industries as retail, hospitality, and restaurants. In these industries, training workers in customer service is essential. At the same time, almost every industry could benefit from workers who have customer service training. 

An angry or dissatisfied customer can wreak havoc on your business’s reputation. The customers who make a fuss aren’t the only ones you have to worry about. You might also be losing customers who walk away quietly, or go out and complain to their friends about you. Either way, they’re hurting your business, and you may not even know it.

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Topics: Upskilling, soft skills, workforce development, Customer Service

What Manufacturing Employers Can Do Now to Fill Jobs

Posted by Emma Rose Gallimore on 7/24/19 11:00 AM

When the average person thinks about manufacturing, they picture huge multinational corporations with hundreds of employees. However, most manufacturing companies are small businesses with fewer than 20 employees. If you’re running one of those small manufacturing facilities, you know first-hand how difficult it can be to find qualified employees. 

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Topics: Upskilling, Manufacturing, workforce development

Is Your Practice Prepared to Meet Clients' Needs?

Posted by Dr. Jim Hurrell on 7/17/19 11:00 AM

Veterinary medicine is a booming industry. With an estimated 67% of US households claiming at least one pet in the American Pet Products Association (APPA) biennial survey, there’s no question that veterinary practices, both private and corporate, should be booming. However, with an influx of new pet owners, it’s difficult for practices, small and large, to keep up with appointments and quality patient care without credentialed veterinary technicians on board. 

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Topics: Upskilling, Vet Tech, Credentialing

How Will the Gig Economy Shape the Future of Libraries?

Posted by Ronald J. Stefanski on 7/16/19 3:01 PM

Growth of the Gig Economy

The gig economy, the free market system in which temporary positions are common, has grown exponentially in the past decade, from 10.1% in 2005 to 15.8% in 2015.1 The growth of this industry falls to the development of new technologies that enable transactions directly between providers and consumers and the increasing disinterest in acquiring traditional 9-5 jobs.1 More than ever before, people are filling temporary roles including working as handymen, cultivating content as freelance writers, and performing administrative work.

Despite the temporary nature of these roles, they often require new skill sets to be learned. Free educational services and skills development programs provided through libraries have become critical to job placement and advancement for many gig positions and demand continues to increase.

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Topics: Middle Skills Gap, Upskilling, Skills Gap, skills solution, Libraries, workforce development, working learners

Writing Job Postings to Attract the Right Talent

Posted by Emma Rose Gallimore on 7/10/19 11:00 AM

A well-developed job posting is the first step toward attracting the right talent to fill open positions. With a yawning skills gap, and a plummeting unemployment rate, quality job postings are more important than ever. If you’re still repurposing the same job postings you used a decade ago, you’re probably missing great candidates. 

Scan any of the major job listing sites and you’ll find a wide range of styles. Some stick to a traditional framework, while others try to infuse company culture into every line. Whichever style you choose, your goal is the same: to attract the best candidates for the job. To do so, you need more than a list of expectations. You need to help candidates see themselves in the position. 

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Topics: Skills Gap, skills solution, Staffing

How Can Your Business Be More Like IBM and Microsoft?

Posted by Emma Rose Gallimore on 7/3/19 11:00 AM

The time has come to rethink hiring. If your company is using the same processes and requirements it was using 10 years ago, you’re probably struggling to find qualified candidates. You’re not alone. Businesses of all sizes are finding jobs hard to fill. Tech giants like Microsoft, IBM, and Amazon are no exception. 

The difference is that these companies have woken up to the new reality. They know they can’t just keep doing the same old thing and expect success. That’s why they’ve been changing their hiring practices in the last few years. Maybe you should, too.

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Topics: Training, Skills Gap, workforce development

 

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