Development of your in-store managers is a critical piece in the retention strategy. According to a report by the American Society for Training and Development (ASTD), companies that offer comprehensive training enjoy a 24% higher profit margin than those who spend less on training.1 By providing employees with the skills they need to succeed, their confidence and motivation will improve and ultimately result in a better customer experience.
Among numerous challenges facing restaurants of all types is retaining top talent. Retention is a strategic goal within organizations that’s discussed among groups and departments on a regular basis. In my position as Director of Human Resources for a restaurant brand, I am responsible for leading this initiative. It is especially challenging in the restaurant industry, where turnover trends are high.