Healthcare Is A Service Industry: Train Accordingly

Posted by Emma Rose Gallimore on 12/2/19 11:00 AM

Make no mistake, healthcare is a service industry. In most cases, patients and their families are facing difficult and emotional challenges. They’re away from home, ill, and feeling vulnerable. What might seem like a small irritation under normal circumstances can escalate to a catastrophic event under these conditions. Which is why training employees to interact with patients, families, and visitors is critically important.

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Topics: workforce development, Healthcare Upskilling, Career Readiness

Improving People Skills in Middle-Skilled Workers

Posted by Emma Rose Gallimore on 11/21/19 11:00 AM

When hiring, it’s easy to focus just on the technical skills. Find a Veterinary Technician who can take an X-ray or a contractor who can drive a skid steer and you’ve found a good candidate, right? Maybe not. 

A hyper focus on hard skills can mean you miss out on quality candidates and end up with employees who can’t collaborate, lead or communicate. Soft skills or people skills are vital to the success of your business. Looking for people skills in new hires and developing them in your existing workforce can make a big difference for productivity, profitability, and even retention.

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Topics: Healthcare Upskilling, Career Readiness, Outcomes

 

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