The Importance of Upfront Training for New Front Line Supervisors

Posted by Marie Murphy on 4/19/18 9:48 AM

The time to train front line supervisors is now. In a piece published by Industry Today, Penn Foster's Head of Skilled Trades Division, Collin Gutman, explains the crucial need for front line supervisor training. While often selected to supervisor positions given their success as front line employees, Gutman shares how the skills needed by front line employee to supervisor aren't always aligned, making the transition both "bumpy and jarring." 

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Topics: workforce training, Skilled Trades, Frontline Worker, Employers

The Key to Front Line Success

Posted by Marie Murphy on 3/9/18 10:42 AM

Front line employees are a crucial, and sometimes overlooked, group of workers at any organization. Whether they are working on the factory floor or greeting your customers on the sales floor, front line employees can have a dramatic impact on a company’s productivity, efficiency, and bottom line.

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Topics: workforce training, Frontline Worker

The Middle Skills Training “Awakening”

Posted by Marie Murphy on 3/8/18 11:04 AM

The need for increased investment in training and development has never been greater. That was the sentiment expressed by Penn Foster CEO Frank Britt in an interview with Ed Tech Times at last month’s LearnLaunch conference. With an emphasis on “closing the skills gap,” Britt explains that given high-growth occupation industries like hospitality and skilled trades, effective middle skilled workers are in increasingly high demand. However, many middle skilled workers do not have all of the skills they need to be the most effective. This lack of effective middle skilled workers has created this middle skills gap which hurts employers, businesses, and employees themselves.

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Topics: workforce training, Skills Gap, Frontline Worker

Three Reasons Why Certified Veterinary Technicians are Essential to Every Veterinary Practice

Posted by Steve Copacino on 4/28/17 12:00 PM

In today’s veterinary environment, practices of all types are looking for ways to increase revenue, improve practice efficiency, and increase the number of patients they can serve. While clinics may be considering a number of options to accomplish this, adding a certified veterinary technician can provide practices a number of short-term and long-term benefits. Whether your veterinary team is considering adding your first certified vet tech, or are looking to add to your existing vet tech staff, here are three reasons why you should employ a certified veterinary technician at your practice.

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Topics: Employers, Frontline Worker

The True American Workforce

Posted by Kate Mosteller on 3/8/17 9:30 AM

The face of the American working class is changing. Whereas once the phrase "working class American" conjured up images of men working in factories or on construction sites, today the majority of the working class is employed in the service industry.

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Topics: Frontline Worker, Industry News

Investing in Learning & Development: Its Crucial Role in Solving the Skills Crisis

Posted by Lauren Mackie on 1/6/17 5:52 AM

Almost every organization struggles with skills gaps, in one form or another. A skill gap is a gap between what employers want or need their employees to be able to do, and what those employees can actually do when they walk into work.1 In the manufacturing industry, 82% of executives report skills deficiencies in production roles have a significant impact on their ability to meet customer demand.2 In the service industry, soft skills like “customer service” and “problem-solving” are of the highest importance, yet 89% of executives in a Wall Street Journal survey reported having a very or somewhat difficult time finding people with the requisite attributes.3 For employers facing skills shortages, the impact can result in decreased productivity and efficiency, missed opportunities, and higher expenses.

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Topics: Training, Learning and Development, Employers, Employee Retention, Upskilling, Frontline Worker

 

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