How to Reduce Churn Among Retail Employees

Posted by Emma Rose Gallimore on 2/27/19 11:00 AM

The retail sector is under siege. Ecommerce is invading the retail space and not even industry giants are immune to their attacks. Consider the fall of Sears and Toys R Us. While retailers can’t prevent the rise of ecommerce, there is one threat they can control, employee churn.

Unfortunately, retail is notorious for high turnover rates and some business leaders are resigned to the idea that there’s nothing they can do to buck the status quo. That assumption is just plain wrong. You can reduce churn among retail employees if you give employees what they need to succeed. That means quality training and a clear path forward.

Read More

Topics: Employee Retention, Upskilling, Retail, NRF

Help Employees Build Customer Service Skills

Posted by Emma Rose Gallimore on 1/11/19 3:12 PM

Retail isn’t the only place where great customer service skills are essential. Businesses in almost every industry can benefit from helping employees build customer service skills.

Tony Hsieh, Founder and CEO of Zappos put it eloquently when he wrote, “Customer service shouldn’t just be a department, it should be the entire company.” 

Read More

Topics: Upskilling, soft skills, workforce training, Retail

Mapping Out Retail Career Pathways

Posted by Emma Rose Gallimore on 11/29/18 3:30 PM

Finding great retail employees isn’t easy. So when you have an employee who’s dedicated, hardworking, and customer service oriented, you want to keep them as long as possible. Retaining employees for the long term is possible if you give them clear career pathways.  

Read More

Topics: career certificates, career diplomas, Retail

Taking Inventory of the Widening Skills Gap in the Retail Industry

Posted by Jake Sotir on 8/23/18 3:55 PM

As the United States economy continues to trend in a positive direction, many industries are still left wondering how to fill a surplus of open jobs with skilled workers. The retail industry isn’t immune to this effect by any stretch, as the turnover rate in the industry was a whopping 13% as of March 2018.¹

Read More

Topics: Upskilling, career certificates, workforce training, Retail

The Skills that Matter: What a DXL Employee Can Teach us About Soft Skills Training

Posted by Desiree Sinkevich on 2/8/18 10:39 AM

In the retail industry, it can be difficult to find and retain reliable employees who have a developed set of soft skills. Whether hires simply don’t work out or leave to look for different career opportunities, low retention rates make finding strong leaders you trust to run the day-to-day operations of your business nearly impossible. One solution to boost retention rates and prepare your employees to take on leadership roles is investing in comprehensive soft skills training. 

Read More

Topics: Employers, Learning and Development, soft skills, Retail

Retail is Detail: Important Details From This Year's NRF Foundation Gala

Posted by Ronald J. Stefanski on 1/17/18 8:59 PM

IMG_0544-313798-edited.jpgMy father was a career merchant at Montgomery Ward’s department store in its heyday. Whenever he talked about his job, he always said, "retail is detail." A walk through any retail store in December validated his point: Getting the merchandise mix right in the stores, figuring out how to keep this year’s hot items in stock, the logistics and crush of operational details all handled in the crunch of the holiday push, where companies’ entire profits are decided in the span of eight weeks—all these incredible details push retail veterans to their limits, especially in an industry disrupted by technology, growing online players, and changing trends. All the more reason to capture some of the more important details at this year’s NRF Foundation Gala.

Read More

Topics: Penn Foster News & Events, Employee Retention, Employers, Education, Retail

 

Your feedback is important.
Let us know what you think!

Take Survey

Latest on Skills, Talent & Economic Opportunity

Learn More About Penn Foster

Search Our Blog Posts

    Find Penn Foster On

    Twitter  LinkedIn  YouTube  Slideshare  Website

    Posts by Topic

    see all

    fosteredu-cta-2 (1) 

    Human Resources Today