Top Skills Your Workers Will Need in 2020

Posted by Emma Rose Gallimore on 12/30/19 11:00 AM

As we approach a new year and a new decade, smart employers are already looking to the future. They’re considering what skills employees will need to meet changing industry demands. Healthcare, skilled trades, and many other industries are in a state of change and growth. Your employees should be too. 

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Topics: soft skills, workforce training

Building Foundational Skills for Middle-Skilled Workers

Posted by Emma Rose Gallimore on 12/4/19 11:00 AM

As a business leader, you expect your employees to have certain foundational skills. Some of these competencies vary by industry. For example, if you're running a contracting company you might expect all employees to have the math skills to be able to accurately calculate space and distance. If you're the HR manager at a hospital, you might expect that all employees know how to use your medical records management system. Other skills, like communication, ethics, and problem solving, are so universal that they go without saying. Or do they?

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Topics: soft skills, workforce training, leadership

What Skills Do Workers Need for the Future?

Posted by Emma Rose Gallimore on 8/13/19 11:00 AM

It’s a truth not yet universally acknowledged that skills are more important than degrees in today’s economy. Proactive employers are reworking job postings and hiring processes to bring in applicants with the right aptitudes. They’re also training workers to improve vital competencies. It’s a step in the right direction. But are employers doing enough?

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Topics: Upskilling, soft skills, workforce development

Training Workers in Customer Service

Posted by Emma Rose Gallimore on 7/31/19 11:00 AM

When you think customer service, you might think about such industries as retail, hospitality, and restaurants. In these industries, training workers in customer service is essential. At the same time, almost every industry could benefit from workers who have customer service training. 

An angry or dissatisfied customer can wreak havoc on your business’s reputation. The customers who make a fuss aren’t the only ones you have to worry about. You might also be losing customers who walk away quietly, or go out and complain to their friends about you. Either way, they’re hurting your business, and you may not even know it.

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Topics: Upskilling, soft skills, workforce development, Customer Service

Help Employees Build Customer Service Skills

Posted by Emma Rose Gallimore on 1/11/19 3:12 PM

Retail isn’t the only place where great customer service skills are essential. Businesses in almost every industry can benefit from helping employees build customer service skills.

Tony Hsieh, Founder and CEO of Zappos put it eloquently when he wrote, “Customer service shouldn’t just be a department, it should be the entire company.” 

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Topics: Upskilling, soft skills, workforce training, Retail

Do Your Employees Need a Skills Bootcamp?

Posted by Emma Rose Gallimore on 12/6/18 9:55 AM

In almost every industry, for almost every business, finding qualified middle-skills candidates to fill open jobs is difficult. The low unemployment rate isn’t helping. Jobs are harder to fill and keeping existing employees is more important than ever. Meanwhile, rapid changes in technology and the development of new ways of doing business, mean that even existing employees may not have the right skill sets.

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Topics: Upskilling, soft skills, Skills Gap, career certificates, workforce training

Looking to increase your workforce’s productivity? Discover how soft skills training can help!

Posted by Marie Murphy on 2/23/18 11:00 AM

The demand for front line employees with well-developed soft skills has never been higher. While technical skills have been and will always remain important, soft skills are the crucial capabilities for employees working in any industry. From retail to manufacturing, strong soft skills has become the number one requirement for incoming or newly hired employees.1

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Topics: soft skills, Skills Gap, workforce training

The Skills that Matter: What a DXL Employee Can Teach us About Soft Skills Training

Posted by Des Sinkevich on 2/8/18 10:39 AM

In the retail industry, it can be difficult to find and retain reliable employees who have a developed set of soft skills. Whether hires simply don’t work out or leave to look for different career opportunities, low retention rates make finding strong leaders you trust to run the day-to-day operations of your business nearly impossible. One solution to boost retention rates and prepare your employees to take on leadership roles is investing in comprehensive soft skills training. 

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Topics: Employers, Learning and Development, soft skills, Retail

Five Steps to Develop an Employee Soft Skill Training Program - Part 2

Posted by Steve Copacino on 11/10/17 4:00 PM

Last week, we examined the importance of having employees with well developed soft skills, and laid out the first two steps for developing an employee soft skills training program. First, you should perform a training needs assessment to identify which soft skills your training program should focus on. After that, it's critical to clearly define the performance goals you’re hoping to impact with this training program.

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Topics: Employers, Learning and Development, soft skills

Top Qualities to Look for When Hiring a Retail Supervisor

Posted by Des Sinkevich on 11/7/17 12:08 PM

The retail industry in the United States has, historically, had a higher than average turnover rate. Hourly store employees have the highest turnover rate at 65%, according to a survey from the Hay Group division of Korn Ferry. Considering these lower retention rates, hiring or promoting an employee to supervisor can be a frustrating, slow process for employers. However, if you hire supervisors with the right skill set, you may be able to drastically reduce these turnover rates, for both your supervisors and the employees they oversee.

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Topics: Employee Retention, Employers, soft skills

 

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