Help Employees Build Customer Service Skills

Posted by Emma Rose Gallimore on 1/11/19 3:12 PM

Retail isn’t the only place where great customer service skills are essential. Businesses in almost every industry can benefit from helping employees build customer service skills.

Tony Hsieh, Founder and CEO of Zappos put it eloquently when he wrote, “Customer service shouldn’t just be a department, it should be the entire company.” 

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Topics: Upskilling, soft skills, workforce training, Retail

What Types of Learning Analytics Should your Training Provider Offer?

Posted by Douglas Carlson on 1/8/19 11:00 AM

When you select a training and education program for your staff, you’re looking for more than ways to upskill employees. You’re looking for a training partner who can help you realize a positive return on investment for your efforts. By using the right learning analytics, you can not only monitor the effectiveness of your training programs, but also improve them over time. A quality training partner will help you by offering valuable learning analytics data.

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Topics: Education, Learning and Development, Upskilling, Skilled Trades, Staffing

How Apprenticeships Are Helping Close Today's Skills Gaps

Posted by Emma Rose Gallimore on 1/2/19 1:30 PM

Apprenticeships have almost reached the status of a buzzword in the discussion over how to close the skills gap. State Senators are introducing bills to make apprenticeships more accessible to high school students. Meanwhile, officials in Maryland are expanding a high school apprenticeship program that started in two counties out to the rest of the state.

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Topics: Upskilling, Skills Gap, workforce training

Are Your Employees Promotion Ready?

Posted by Emma Rose Gallimore on 12/22/18 9:25 AM

An open job posting presents a real challenge for your business. Not only does hiring a new employee cost money, but the skills gap means that finding skilled and qualified employees is difficult. Some companies address this challenge by hiring from within. This strategy brings several benefits as long as your employees are ready for a promotion.

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Topics: Training, Upskilling, workforce training

Do Your Employees Need a Skills Bootcamp?

Posted by Emma Rose Gallimore on 12/6/18 9:55 AM

In almost every industry, for almost every business, finding qualified middle-skills candidates to fill open jobs is difficult. The low unemployment rate isn’t helping. Jobs are harder to fill and keeping existing employees is more important than ever. Meanwhile, rapid changes in technology and the development of new ways of doing business, mean that even existing employees may not have the right skill sets.

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Topics: Upskilling, soft skills, Skills Gap, career certificates, workforce training

How to Keep Middle-Skills Tech Employees

Posted by Emma Rose Gallimore on 9/29/18 12:37 PM

Whether you’re in hospitality or healthcare, these days, every company is a tech company. No business can run without technical professionals to keep the computers in good working order. Trained computer support technicians and PC repair technicians are valuable, and hard to keep.  

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Topics: Training, Upskilling, in-demand occupations

Taking Inventory of the Widening Skills Gap in the Retail Industry

Posted by Jake Sotir on 8/23/18 3:55 PM

As the United States economy continues to trend in a positive direction, many industries are still left wondering how to fill a surplus of open jobs with skilled workers. The retail industry isn’t immune to this effect by any stretch, as the turnover rate in the industry was a whopping 13% as of March 2018.¹

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Topics: Upskilling, career certificates, workforce training, Retail

How To Create a Learning Pathway for Your Employees

Posted by Kate Mosteller on 7/12/18 3:53 PM

Finding employees with the right skills is a struggle for many businesses, but manufacturing and information technology are having the most trouble according to Bureau of Labor Statistics data. They’re facing a skills gap, resulting in millions of unfilled jobs across the country.

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Topics: Upskilling, skills solution, workforce training

Dynamics of the Workforce Development Industry: An Interview with Frank Britt

Posted by Marie Murphy on 4/10/18 4:06 PM

The time has come to serve the middle skilled workforce in the United States. In an interview with Todd Hand of Boston Search Group, Penn Foster CEO Frank Britt explains the recent trends and future outlook for the workforce development industry. Highlighting the importance of upskilling and investing in the middle skilled, or “gray collar,” cohort of workers, Britt’s interview focuses on how organizations are finally becoming aware of this need for workforce development.

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Topics: Middle Skills Gap, Upskilling, Skills Gap

Making the Case for Apprenticeship in an Evolving Labor Market

Posted by Jake Sotir on 3/20/18 2:37 PM

Businesses today are increasingly being faced with a similar challenge: The need for highly talented employees is moving at a much faster pace than the skills development of those employees. Rapid advancements in technology have completely changed the landscape of the modern labor market, and organizations have more of a responsibility than ever to ensure that they’re working to help close this skills gap and giving their workers the ability to survive in a highly competitive environment. In Penn Foster’s eBook, “Manufacturing Talent: The New Role for Apprenticeships in Today’s Labor Market,” author Collin Gutman details the work that is being done by several major organizations to pioneer the rebirth of the modern apprenticeship, dispels some common myths about apprenticeships, and offers a blueprint for success for businesses looking to launch their own programs.  

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Topics: Upskilling, Skills Gap, Apprenticeship, Skilled Trades, workforce training

 

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